JavaScript Disabled

This site requires JavaScript Enabled to function properly. Please enable JavaScript or use a different browser that has JavaScript enabled.

SA Tenders and Contracts

View Contract Details

SAFA Customer Satisfaction Survey

Public Authority
SA Government Financing Authority
Reference #
SAFA111
Title
SAFA Customer Satisfaction Survey
Good or Services Acquired

SAFA would like to conduct an independent client survey, using an external third party.

Client surveys are conducted biennially and will encompass a wider client distribution incorporating the directorates Treasury Services, Insurance and Fleet, and Commercial Operations.

The contractor will be required to:

• develop six online surveys and email these to a total of 280 respondents (which SAFA will provide);

• Analyse and summarise the responses to these online surveys

• Conduct approximately 40 person to person phone interviews with those respondents who have provided information to be followed up; and

• Summarise these phone interviews

• Conduct approximately 10 one-on-one interviews with certain high value clients and summarise these results.

• Provide a report on the results following its completion.

Procurement Process
Quotation
Total inc GST
$30,690.00
Execution Date
08/09/2021
Starting Date
08/09/2021
Completion Date
31/12/2021
Freedom of Information Officer
FOI Officer
Freedomofinformation2@sa.gov.au
Office: +61 (08) 84290839

Unregistered Contractors

1 Kantar Public
Created: 21/09/2021 12:06 PM Modified: 21/09/2021 12:06 PM