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SAFA Customer Satisfaction Survey

Public Authority
SA Government Financing Authority
Reference #
SAFA Customer Satisfaction Survey
Good or Services Acquired

SAFA would like to conduct an independent client survey, using an external third party.

Client surveys are conducted biennially and will encompass a wider client distribution incorporating the directorates Treasury Services, Insurance and Fleet, and Commercial Operations.

The contractor will be required to:

• develop six online surveys and email these to a total of 280 respondents (which SAFA will provide);

• Analyse and summarise the responses to these online surveys

• Conduct approximately 40 person to person phone interviews with those respondents who have provided information to be followed up; and

• Summarise these phone interviews

• Conduct approximately 10 one-on-one interviews with certain high value clients and summarise these results.

• Provide a report on the results following its completion.

Procurement Process
Total inc GST
Execution Date
8 Sept 2021
Starting Date
8 Sept 2021
Completion Date
31 Dec 2021
Freedom of Information Officer
FOI Officer
[email protected]
Office: +61 (08) 84290839

Unregistered Contractors

1 Kantar Public
Created: 21 Sept 2021, 12:06 pm Modified: 21 Sept 2021, 12:06 pm