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Statement of Work - Planning and design of RTWSA&apos

Public Authority
Return to Work Corporation of South Australia
Reference #
Statement of Work - Planning and design of RTWSA's future insurance operating model
Good or Services Acquired

Statement of Work - Planning and design of RTWSA's future insurance operating model.

Services will be provided to work collaboratively with RTWSA on the development of RTWSA's future insurance operating model. This will include the following activities:


1. Discovering the opportunity areas available to RTWSA:

  • Build on existing analysis to establish a strong understanding of RTWSA's current constrains and challenges from customer, capability, technology, process, other perspectives
  • Build on existing knowledge and analysis to align on key opportunity areas

2. Designing RTWSA's future insurance operating model:

  • Align with RTWSA on its transformation objectives & vision based on the "art of the possible", define core business priorities and customer led guiding principles
  • Identify the business requirements of the target operating model
  • Develop a target state operating model. i.e. user / customer, channels, services, data, technology, processes, function, location
  • Define high level future customer journeys relating to future state
  • Market scan of Technology platforms used within the industry or adjacent industries to better understand the possibilities
Procurement Process
Direct Negotiation
Total inc GST
Execution Date
10 Nov 2022
Starting Date
24 Nov 2022
Completion Date
17 Feb 2023
Freedom of Information Officer
[email protected]
Phone: +61 (08) 0882332983

Unregistered Contractors

1 Deloitte Touche Tohmatsu
Created: 19 Dec 2022, 4:45 pm Modified: 19 Dec 2022, 4:45 pm