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Statement of Work - Planning and design of RTWSA's future insurance operating model.

Services will be provided to work collaboratively with RTWSA on the development of RTWSA's future insurance operating model. This will include the following activities:

1. Discovering the opportunity areas available to RTWSA:

• Build on existing analysis to establish a strong understanding of RTWSA's current constrains and challenges from customer, capability, technology, process, other perspectives
• Build on existing knowledge and analysis to align on key opportunity areas

2. Designing RTWSA's future insurance operating model:

• Align with RTWSA on its transformation objectives & vision based on the "art of the possible", define core business priorities and customer led guiding principles
• Identify the business requirements of the target operating model
• Develop a target state operating model. i.e. user / customer, channels, services, data, technology, processes, function, location
• Define high level future customer journeys relating to future state
• Market scan of Technology platforms used within the industry or adjacent industries to better understand the possibilities