JavaScript Disabled

This site requires JavaScript Enabled to function properly. Please enable JavaScript or use a different browser that has JavaScript enabled.

SA Tenders and Contracts

Display Tender PREM051010 
This page displays the details of a tender. See the detailed help in each section for specific information.

IT Service Management (ITSM)
Issued By Department of the Premier and Cabinet
Request for Tender
Tender State
Tender Code
PREM051010
Category
Information Technology Service Delivery

Enquiries

Description

The Department of the Premier and Cabinet (DPC) Office of the Chief Information Officer (OCIO) provides services to South Australian government agencies, including an Across Government Service Desk (AGSD) which provides a central contact point for the communication, coordination and escalation of incidents, changes, problem management and service requests for services delivered to SA Government Agencies.

DPC is seeking a new ITSM tool to improve service and reduce business risk posed by out-of-date technology.

Project objective

Allow the support teams to drive towards more efficient and effective service offering by leveraging the latest technology in providing ICT services that are visible, responsive, and easily accessible and mitigate business risk.

Scope of the requirement

  • Supply of SaaS ITSM tool,
  • Implementation of ITSM tool,
  • Maintenance/ongoing support for SaaS ITSM tool,
  • Address the business, security, and architectural requirements of the IT Service Management tool per the Business Requirements (Specification).

Specification Documents 

You must be logged in to download documents.
  •    Part A - ITS - ITSM Procurement Process Guidelines
    • Version 1 (7 Mar 2022)
    • Available by Download   (105 KB)
  •    Part B-1 - ITS - Conceptual Architecture
    • Version 1 (7 Mar 2022)
    • Available by Download   (1 MB)
  •    Part B-2 - ITS - ITSM Specification
    • Version 1 (7 Mar 2022)
    • Available by Download   (102 KB)
  •    Part C - ITS - ITSM Software Licensing and Support Agreement
    • Version 1 (7 Mar 2022)
    • Available by Download   (169 KB)
  •    Part D-1 - ITS - ITSM Supplier Response Form
    • Version 1 (7 Mar 2022)
    • Available by Download   (166 KB)
  •    Part D-2 - ITS - ITSM Supplier Response - Pricing
    • Version 1 (7 Mar 2022)
    • Available by Download   (25 KB)
  •    Part D-3 - ITS - ITSM Supplier Response - Specification
    • Version 1 (7 Mar 2022)
    • Available by Download   (91 KB)
  •    ITS - ITSM - Clarification 1
    • Version 1 (11 Mar 2022)
    • Available by Download   (132 KB)
  •    ITS - ITSM - Clarification 2
    • Version 1 (17 Mar 2022)
    • Available by Download   (133 KB)
  •    ITS - ITSM - Clarification 3
    • Version 1 (18 Mar 2022)
    • Available by Download   (135 KB)
  •    ITS - ITSM - Clarification 4
    • Version 1 (21 Mar 2022)
    • Available by Download   (133 KB)
  •    ITS - ITSM - Clarification 5
    • Version 1 (22 Mar 2022)
    • Available by Download   (140 KB)
  •    ITS - ITSM - Clarification 6
    • Version 1 (24 Mar 2022)
    • Available by Download   (133 KB)