Display Tender DTAF051669
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LSA77 Salesforce Maintenance and Support Services
Issued By
Department of Treasury and Finance
Request for Tender
Tender State
Awarded
(View Contract Details)
Tender Code
DTAF051669
Contract Number
LSA77
Category
Information Technology Broadcasting and Telecommunications
Enquiries
- Paige Pham
- [email protected]
Description
The Lifetime Support Authority is seeking to engage an experienced partner to provide support and maintenance services, including ad-hoc project work to its new Salesforce HealthCloud and Industries solution.
Respondents must be appropriately qualified by Salesforce as a qualified Partner with previous/current experience in supporting and maintaining Salesforce ServiceCloud/HealthCloud and / or Salesforce Industries solution.
Respondents must also have local Salesforce certified resources (within Australia) who will be involved with the provision of services to the LSA.
You must be logged in to download documents.
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LSA77 Part A - ITS - Procurement Process Guidelines - Salesforce Support and Maintenance
- Version 1 (13 July 2022)
- Available by Download (147 KB)
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LSA77 Part B - ITS - Specification - Salesforce Support & Maintenance
- Version 1 (13 July 2022)
- Available by Download (591 KB)
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LSA77 Part B - Attachment 1 - LSA Salesforce Support & Maintenance Requirements
- Version 1 (13 July 2022)
- Available by Download (55 KB)
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LSA77 Part B - Attachment 2 - Future State Functions and Capabilities
- Version 1 (13 July 2022)
- Available by Download (956 KB)
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LSA77 Part B - Attachment 3 - Legislation
- Version 1 (13 July 2022)
- Available by Download (323 KB)
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LSA77 Part B - Attachment 4 - LSS Rules 2018
- Version 1 (13 July 2022)
- Available by Download (1003 KB)
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LSA77 Part B - Attachment 5 - LSA Organisation Chart
- Version 1 (13 July 2022)
- Available by Download (673 KB)
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LSA77 Part B - Attachment 6 - LSA Salesforce Solution Landscape - April 2022
- Version 1 (13 July 2022)
- Available by Download (518 KB)
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LSA77 Part D - ITS - Supplier-Response - Salesforce Support and Maintenance
- Version 1 (13 July 2022)
- Available by Download (91 KB)
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Addendum 1 - LSA77 Salesforce Maintenance and Support
- Version 1 (15 July 2022)
- Available by Download (38 KB)
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Addendum 2 - LSA77 Salesforce Maintenance and Support
- Version 1 (19 July 2022)
- Available by Download (28 KB)
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Addendum 3 - LSA77 Salesforce Maintenance and Support
- Version 1 (21 July 2022)
- Available by Download (397 KB)
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Tender Addendum 4 - LSA77 Salesforce Maintenance and Support
- Version 1 (26 July 2022)
- Available by Download (109 KB)
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Part C - Draft Support and Maintenance Agreement LSA
- Version 1 (26 July 2022)
- Available by Download (248 KB)
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Addendum 5 - LSA77 Salesforce Maintenance and Support
- Version 1 (27 July 2022)
- Available by Download (112 KB)
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