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SA Tenders and Contracts

Display Tender PREM045547 
This page displays the details of a tender. See the detailed help in each section for specific information.

ITSM (IT Service Management) Modernisation Project
Issued By Department of the Premier and Cabinet
Request for Tender
Tender State
Open
Tender Code
PREM045547
Category
Information Technology Service Delivery

Enquiries 

Contacts

Description 

The Department of the Premier and Cabinet (DPC) Office for Technology Across Government Service Desk (AGSD) provides a central contact point for the communication, coordination and escalation of incidents, changes, problem management and service requests for services delivered to SA Government Agencies.

We are seeking a new ITSM tool to improve the service and reduce business risk posed by out of date technology.

The objective is to allow the support team to drive towards more efficient and effective service offering by leveraging the latest technology in providing ICT services that are responsive and easily accessible and mitigate business risk.

Scope of the requirement

  • Supply of SaaS ITSM tool
  • Implementation of ITSM tool.
  • Maintenance/ongoing support for SaaS ITSM tool

Specification Documents 

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  • Part D - ITS - Response Attachment Pricing  
    • Version 1 (08/07/2019)
    • Available by Download
  • Part C - Software Licensing and Support Agreement  
    • Version 1 (08/07/2019)
    • Available by Download
  • Part D - ITS - Response ITSM  
    • Version 1 (08/07/2019)
    • Available by Download
  • Part A - ITS - Procurement Process Guidelines ITSM  
    • Version 1 (08/07/2019)
    • Available by Download
  • Part B - ITSM Specification  
    • Version 1 (08/07/2019)
    • Available by Download
  • Clarification 1 - ITSM Modernisation Project  
    • Version 1 (17/07/2019)
    • Available by Download
  • Clarification 2 - ITSM Modernisation Project  
    • Version 1 (17/07/2019)
    • Available by Download

Responses 

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Tender closes at 5:00 PM Adelaide time 2 August 2019
Click here to submit an electronic response