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SA Tenders and Contracts

Display Tender SAWC041314 
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CS 8617 - Provision of Customer Relationship Management (CRM) Design and Implementation.
Issued By SA Water Corporation
Request for Tender
Tender State
Closed
Tender Code
SAWC041314
Contract Number
CS8617
Category
Information Technology Broadcasting and Telecommunications

Description

This is a Request for Solution (RFS) for the Provision of CRM Design and Implementation Services. 

SA Water recently adopted Microsoft Dynamcis as their selected CRM software and is keen to extend the capability and benefits delivered through the CRM by transforming their internal call centre.

An Industry Briefing is being held at SA Water's premises in Victoria Square, Adelaide on Friday 2nd June 2017 at 11.30 (Adelaide time).

The RFS will be conducted as a two stage process with stage 1 focusing on pre-qualification to identify providers who will be shortlisted and invited to participate in stage 2.  Three workshops will be conducted individually with shortlisted tenderers, where they will be required to propose their solution to assist SA Water in the transformation of their call centre.