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Display Tender DCSI041906

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Call Centre Services
Issued by Department for Communities and Social Inclusion

Request for Tender

Tender State: Current Tender
Tender Code: DCSI041906
Contract Number: DCSI773
Category: Unassigned

Enquiries

Enquiries
Karen Lang
karen.lang@sa.gov.au

Description

The Department for Communities and Social Inclusion (DCSI), on behalf of the South Australian Housing Trust, seeks to appoint a suitably qualified supplier for the provision of the following Call Centre Services:

•          Housing SA Maintenance Centre Services;

•          Housing SA Aboriginal Community Maintenance Enquiry Centre Service;

•          Housing SA Customer Satisfaction Surveys, and

•          Housing SA Bureau Work.

Specification Documents

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Addendum 1 070917 (Ver 1 - 7 Sep, 2017)
Available by Download
Addendum 2 110917.doc (Ver 1 - 11 Sep, 2017)
Available by Download
Addendum 2 Call Centre Volume Data Part 1 (Ver 1 - 11 Sep, 2017)
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Addendum 2 Call Centre Volume Data Part 2 (Ver 1 - 11 Sep, 2017)
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Addendum 3 130917 (Ver 1 - 13 Sep, 2017)
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Addendum 3 Call Centre Volume Data Part 3 (Ver 1 - 11 Sep, 2017)
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Addendum 4 150917.doc (Ver 1 - 15 Sep, 2017)
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Addendum 5 190917 (Ver 1 - 19 Sep, 2017)
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DCSI773 Call Centre Services Part A - ITS (Ver 1 - 22 Aug, 2017)
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DCSI773 Call Centre Services Part B - Specification (Ver 1 - 22 Aug, 2017)
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DCSI773 Call Centre Services Part C - Standard Goods and Services Agreement (Ver 1 - 22 Aug, 2017)
Available by Download
DCSI773 Call Centre Services Part D - Response Schedule (Ver 1 - 22 Aug, 2017)
Available by Download
DCSI773 Part B Annexure 1 - Maintenance Centre Requirements (Ver 1 - 22 Aug, 2017)
Available by Download
DCSI773 Part B Annexure 2 - Maintenance Centre - Service Requirements (Ver 1 - 22 Aug, 2017)
Available by Download
DCSI773 Part B Annexure 3 - Aboriginal Community Maintenance Enquiry Service (Ver 1 - 22 Aug, 2017)
Available by Download
Addendum 6 200917.doc (Ver 1 - 20 Sep, 2017)
Available by Download
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Responses

Tender closes at 3:00 PM Adelaide time 26 September 2017

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