Frequently Asked Questions
This page lists the most frequently asked questions by users of the website, as well as some tips. If you don't find an answer here, use the request support feature. If your query relates to a tender then follow up with the designated contact person for that tender.
How can I download the SA Tenders Mobile Application?
The Application is available on both Google Play Store or Apple ITunes Store.
Download the Application from the Google Play Store or Apple Store.
“Available on Google Play”
vailable in the Apple App Store'
How do you associate your device to the SA Tenders Mobile Application?
To enable notifications (alerts) you are required to associate your device by using your SA Tenders & Contracts login from the main site www.tenders.sa.gov.au.
Go to Settings, select Associate Device and login (using your username and password details from the main site).
To set the alerts go to Notification Types, then update from off to on. You can turn on alerts for the following options:
- Tender Updated;
- Tender Closing in 1 Week;
- Tender Closing in 24 Hours;
- Tenders Closed; and
- Tender Awarded.
How do you receive notifications (alerts) from the SA Tenders Mobile Application?
To receive notifications (alerts) via the Tenders App, you are required to have a saved search/profile and an alert set from the main site www.tenders.sa.gov.au and ensure that the Notification Type Setting is switched to ‘ON’ via the Application.
Once your search/profile and an alert has been confirmed, you need to open the Application and click on ‘Associate Device’. Then log into the Application using your user details from the main website www.tenders.sa.gov.au - your device will now be associated to your profile.
You will receive a notification via the Tender mobile phone app for any saved search profiles that you have Alerts set for.
Always remember the Notification type settings on the Application will need to be activated for notifications to be sent.
If you have downloaded Tender Specifications for a tender and there is a change to the Tender you will be notified through the Application.
What does the SA Tenders Mobile Application do?
The Application allows you to search for tenders by Tender Status (open, closed, awarded), Tender Type (Request for Tender, Expression of Interest, Advanced Tender Notice), Category, Tender Code, Date or Free Text field.
You can also add Tenders to My Watch List. So the next time you go into the Tenders App and click on My Watch List, it will display the tenders you are currently monitoring.
The search profiles you have saved on the main Tenders website will be automatically part of the Tenders Mobile Phone App.
Who do I contact for help with the SA Tenders Mobile Application?
If you have any questions regarding the SA Tenders Mobile Application please contact:
Tenders Help Desk
Ph: +61 (08) 8462 1401
SA Tenders & Contracts site is centrally managed by the Procure to Pay Systems Delivery Group, Department of the Premier and Cabinet, but specific tender information is managed by the individual agency responsible for the tender opportunity.
If you have any questions or require further information about the operation of this site, please contact:
Tenders Help Desk
Ph: +61 (08) 8462 1401
What if I forget my password?
If you forget your password you can retrieve it yourself in minutes! Just press the retrieve password button, place your first name and surname in the relevant entry fields (remember the fields are case sensitive), enter your email address and send the request.
How do I receive email notifications for tender opportunities?
Log onto the SA Tenders and Contracts website. Got to ‘Edit My Details’ to ensure that you have provided your current email address in your profile. Update your details if necessary.
- Select the Search button on the side menu.
- Complete your 'Search Criteria' a search for tenders using keywords and/or categories that are relevant to you.
- Create a name for the search (above 'Search Criteria' in 'Profiles')and save it.
- The screen will refresh and show your newly created Search.
- Select the 'Add Alert' button for the search.
- You will now receive email notification when any tenders that match the saved search criteria are loaded onto SA Tenders and Contracts Website.
What is a Future Tender?
This page displays advance notices of possible future tenders. Not all tenders are first shown on this page, nor does listing here imply that the tender will ever be issued. This page is used to provide long term indications of upcoming tenders. The degree of detail about the tender will vary according to how much is known at the time of publication, and how much information may be disclosed. The details about a tender listed in this section may change.
Tenders are grouped according to the category, and then sorted in date order, with tenders that close soonest at the top. To navigate to a specific category, click on the category link at the top, or scroll down using the vertical scroll bar.Note
This view shows a condensed view of the tender. In order to view all information about the tender, retrieve specification documents (if available) and submit responses, open the tender by clicking on the title or tender code.
This screen shows all open tenders, grouped by category. In order to view tenders in other states, either use the additional quick links (eg: Electronic Lodgement, Closed Tenders, etc) or use the Search option to provide a list of tenders according to a specific criteria.
How do I obtain a list of who has collected or downloaded tender documents?
Under the Specification Documents section there is a link called Click here to view a current list of document recipients click on this link to view who has collected/downloaded documents.
This is only available for tenders where this option has been selected by the Agency.
How do I lodge my tender response electronically?
To respond electronically to a tender, you must be a registered site user. If you are a registered user, log in before lodging a tender response electronically. If you are not a registered user, you must Register with the site first.
When you lodge a response electronically it is automatically encrypted using a digital certificate (VeriSign - up to 128-bit depending on browser version) and transmitted via a Secure Sockets Layer (SSL) transmission session to the secure server.
Suppliers wishing to ensure the maximum security are recommended to download the latest version browser software. If you wish to download the latest browser click on one of the following links:
Upon receipt at the SA Tenders & Contracts server the response is time and date logged, re-encrypted (PGP - up to 2048bits) then stored in a tender specific electronic tender box that is time and date locked.
Each tender has a separate electronic tender box and none of the responses submitted can be accessed until after the closing date and time of the tender.
At the expiration of the time and date lock, the relevant agency authorised officer can open their electronic tender box.
Can I submit separate or part responses to a tender?
Yes, you are able to submit multiple electronic responses to the same tender.
Where do the tender documents get saved?
If you wish to change the location of where the documents are saved click on the Browse button and select the destination folder.
What is SA Tenders & Contracts?
SA Tenders & Contracts provides a consolidated listing of South Australian Public Sector tendering and bidding opportunities on one convenient website. The site also offers secure electronic lodgement of responses to selected tenders.
What is Request Support?
A user can request support, or provide feedback on the service. Support requests will be routed to the System Administrator, who may forward them on to others for resolution.
If the user is known (i.e. a registered user and logged in), then their registered contact information is used. Otherwise, they are prompted to log in, or provide an email address.
How do I become a registered member?
To Register as a New User
From the Home Page:
- Click on the Not a member? Register now! link; or
- Click on the Not a registered member? Or the Save time! Click here to Register Now! links.
- The Terms & Conditions page appears.
- To continue with registration process Accept or Decline the Terms & Conditions;
- If you accept the Terms & Conditions you will go to the Register New Supplier page.
The self-registration page appears. To register as a new User:
- Enter the Name (The full trading name of your business), the ABN (The Australian Business Number), Address including City, State / Province, Country and Zip/Postal Code.
- Enter the Name and Position details of the person you are registering as the primary contact for your business and provide a Username. Select a meaningful username consisting of at least six characters (number or letters). This will be used each time that you log in to the site.
- Enter an Email Address. Your email address is used by the site to dispatch automated notifications and used to send your registration confirmation, and details of how to login to the site.
- Enter at least one Phone Number.
- Click on the Register button.
A system-generated password will be emailed to you, with a confirmation of your registration. Once you have logged in using the supplied password, you can change it to a password of your choice.
Registration Hints and Troubleshooting
Please note that as the website does not support multiple registrations of a business you may receive an alert telling you that your business is already registered on the SA Tenders & Contracts website, if this happens please contact the SA Tenders & Contracts Helpdesk on Telephone: (08) 8462 1401 or alternatively via email at firstname.lastname@example.org and we will set up your personal account under the existing business registration.
If during the registration process you receive an alert telling you that your name and email address are already registered on the website, but you cannot remember your username or password, you can press on the Retrieve Password link found on the menu bar located to the left of the screen.