Display Tender CHB044801
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Delivery of Customer Experience Strategy
Issued By
City of Holdfast Bay
Expression of Interest
Tender State
Closed
Tender Code
CHB044801
Contract Number
2019 C08
Category
Unassigned (DO NOT USE)
Enquiries
- Jo Miller-Robinson
- Office: +61 (08) 82299852
Description
The City of Holdfast Bay is seeking a holistic approach to creating high quality customer service, and is seeking a suitable registrant to provide the following project deliverables:
- A unique and corporate wide Customer Service Strategy
- An organization Customer Service Charter
- Detailed analysis of current internal and external customer groups, their expectations and feedback on current service delivery
- An organization wide set of KPI’s and measurement principles
- A corporate wide ‘way of doing business’ which is wholly customer focused
- Delivery of internal training for all staff
- Development of metrics